Gleap

{
  "agent_id": "gleap",
  "name": "Gleap",
  "url": "https://www.gleap.io/",
  "logo": "https://agentery.com/logos/CP-7AZ4NE-256.png",
  "niche": "customer-support-tier1",
  "category": "customer-success-support",
  "short_summary": "Resolves support tickets, investigates and routes issues, collects and prioritizes feedback, plans product work via a roadmap, and turns confirmed bugs/approve…",
  "task_performed": "Resolves support tickets, investigates and routes issues, collects and prioritizes feedback, plans product work via a roadmap, and turns confirmed bugs/approved specs into pull requests",
  "inputs_accepted": [
    "user bug reports",
    "in-app feedback",
    "console logs",
    "screenshots",
    "support conversations across channels and languages",
    "votes",
    "surveys",
    "ticket history",
    "codebase and help center content"
  ],
  "outputs_produced": [
    "resolved support replies",
    "categorized/routed issues",
    "prioritized roadmap",
    "specs",
    "release notes",
    "customer notifications",
    "pull requests (GitHub/GitLab/Bitbucket)"
  ],
  "integrations_available": [
    "JIRA",
    "HubSpot",
    "Slack",
    "GitHub",
    "GitLab",
    "Bitbucket",
    "GitHub Issues",
    "Composio (1,000+ integrations)",
    "MCP",
    "APIs",
    "Claude Code",
    "Codex",
    "OpenCode",
    "SDK"
  ],
  "protocols_or_interfaces": [
    "MCP",
    "SDK"
  ],
  "industry_fit": [
    "support",
    "product",
    "and developer tools for software teams"
  ],
  "autonomy_level": "agentic",
  "human_approval_needed": "sometimes required",
  "pricing_model": "usage-based",
  "price": {
    "observed": true,
    "billing": "subscription",
    "source_kind": "vendor",
    "currency": "USD",
    "lowest_monthly_usd": 32.49,
    "monthly_usd": 32.49,
    "headline": "From €29/mo",
    "commercial": {
      "entry_offer": {
        "line": "Starter",
        "monthly_native": 29,
        "monthly_usd": 32.49,
        "commitment": "monthly",
        "basis": "€29/month",
        "billing_verified": true
      },
      "rates": [
        {
          "line": "Kai Support",
          "per": "per resolution",
          "text": "€0.29 per resolution"
        }
      ],
      "currency": "EUR",
      "notes": [
        "prices in EUR as published; USD figures are conversions at 2026-10-25"
      ],
      "lines": [
        {
          "name": "Starter",
          "price": "€29/mo",
          "kind": "base_subscription",
          "billed": "monthly"
        },
        {
          "name": "Team",
          "price": "€149/mo",
          "kind": "base_subscription",
          "billed": "monthly"
        },
        {
          "name": "Pro",
          "price": "€299/mo",
          "kind": "base_subscription",
          "billed": "monthly"
        },
        {
          "name": "Enterprise",
          "price": "€999/mo",
          "kind": "base_subscription",
          "billed": "monthly"
        },
        {
          "name": "Kai Support",
          "price": "€0.29 per resolution",
          "kind": "usage_rate",
          "unit": "resolution",
          "billed": "usage"
        }
      ]
    },
    "summary": "From €29/mo. Public subscription pricing is displayed in euros at €29/mo for Starter, €149/mo for Team, €299/mo for Pro, and €999/mo starting for Enterprise, with the displayed rates associated with yearly billing and additional usage charges on some plans.",
    "confidence": "medium",
    "source_url": "https://www.gleap.ai/pricing",
    "checked_at": "2026-10-27T03:02:34.793Z",
    "amount": 32.44,
    "display": "From $32.44/mo",
    "plans": [
      {
        "name": "Starter",
        "price": "€29/mo",
        "period": "month",
        "persona": "individual",
        "highlights": [
          "1 seat and 1 project",
          "Live chat and in-app bug reporting",
          "Kai Support included",
          "7-day free trial"
        ],
        "promo_note": "Displayed under yearly billing; yearly billing is advertised as two months free. A Monthly/Yearly toggle is present, but the monthly rate is not shown in the supplied text.",
        "price_promo": null,
        "price_annual": null
      },
      {
        "name": "Team",
        "price": "€149/mo",
        "period": "month",
        "persona": "team_sme",
        "highlights": [
          "Unlimited seats and projects",
          "Every channel and integration",
          "Full AI agent team",
          "Kai Support €0.29 per resolution",
          "7-day free trial"
        ],
        "promo_note": "Displayed under yearly billing; yearly billing is advertised as two months free. A Monthly/Yearly toggle is present, but the monthly rate is not shown in the supplied text.",
        "price_promo": null,
        "price_annual": null
      },
      {
        "name": "Pro",
        "price": "€299/mo",
        "period": "month",
        "persona": "pro",
        "highlights": [
          "Everything in Team",
          "Kai Voice",
          "Advanced reports",
          "SOC 2 report",
          "€500 AI credit a year included",
          "Kai Support €0.29 per resolution"
        ],
        "promo_note": "Displayed under yearly billing; yearly billing is advertised as two months free. A Monthly/Yearly toggle is present, but the monthly rate is not shown in the supplied text.",
        "price_promo": null,
        "price_annual": null
      },
      {
        "name": "Enterprise",
        "price": "€999/mo",
        "period": "month",
        "persona": "enterprise",
        "highlights": [
          "Single sign-on",
          "Dedicated success manager",
          "Custom SLA",
          "Talk to sales"
        ],
        "promo_note": "Starting price; AI pricing by agreement. Custom contract and invoicing.",
        "price_promo": null,
        "price_annual": null
      },
      {
        "name": "Kai Support",
        "price": "€0.29 per resolution",
        "usage": true,
        "period": "usage",
        "persona": "individual",
        "highlights": [
          "Applies on Team and Pro"
        ],
        "promo_note": null,
        "price_promo": null,
        "price_annual": null
      }
    ],
    "source": "render+llm"
  },
  "trust_or_rating_signal": [
    "4.6/5 on G2",
    "Trusted by 4,500+ teams",
    "customer logos: Microsoft, Squarespace, UNICEF, Papa Johns",
    "case studies (Commonplace, Salesforge, Partfox, Tridonic)",
    "SOC 2 Type II",
    "GDPR"
  ],
  "evidence_quality": "high",
  "entity_type": "agent",
  "regulated_data_suitability": "possibly suitable (SOC2 stated; GDPR stated)",
  "evidence_urls": [
    "https://www.gleap.io/"
  ],
  "last_checked": "2026-10-27",
  "profile_checked": "2026-06-16",
  "price_checked": "2026-10-27",
  "how_to_connect": {
    "website": "https://www.gleap.io/",
    "docs": null,
    "mcp": null,
    "a2a": null,
    "api": null,
    "protocols": [
      "MCP"
    ],
    "install": null,
    "repository": null,
    "note": "Speaks MCP but publishes no endpoint we could verify — check the docs/website."
  },
  "deployment": {
    "model": "unknown",
    "both_offered": false,
    "hosted_endpoint": null,
    "install": null,
    "note": "No deployment evidence held — Agentery has no endpoint, install instruction or directory attribute for this listing.",
    "evidence": null
  },
  "licence": {
    "name": null,
    "note": "No named licence found in the retained page text or source attributes. A public repository alone does not establish an open-source licence.",
    "evidence": null
  },
  "evidence_checks": {
    "price": {
      "source_url": "https://www.gleap.ai/pricing",
      "last_observed_day": "2026-10-27",
      "age_days": 1,
      "verified_day": null,
      "note": "from the listing's current price record; no separate page-text verification is held"
    },
    "agent_card": {
      "status": "unknown",
      "note": "no Agent Card URL recorded for this listing"
    },
    "endpoint": {
      "status": "unknown",
      "note": "endpoint not yet checked"
    }
  },
  "product_group": {
    "group_id": 28,
    "group": "Software development automation",
    "change_90d_pct": 5.91,
    "fair_price_by_tier_monthly_usd": {
      "individual": 19,
      "pro": 22.8,
      "team / small business": 166.68,
      "enterprise": 1308.26
    },
    "note": "Change of the group's price index over the last 90 days. Call get_group_fair_price with group_id for tier and payment-model detail.",
    "page": "https://agentery.com/aepi/groups/28"
  },
  "liveness": {
    "probed": true,
    "alive": true,
    "endpoint_kind": "site",
    "latency_ms": 362,
    "uptime_7d": 1,
    "checked_at": "2026-10-27T02:36:45.982Z",
    "consecutive_failures": 0,
    "status": "alive"
  },
  "price_extras": {
    "free_tier": null,
    "unit_cost": null
  },
  "reported_success": null,
  "feedback": "If you actually use this provider, call report_outcome with the result. Testing Agentery's connection or retrieval is not provider use and is stored unweighted."
}