Unthread

{
  "agent_id": "unthread",
  "name": "Unthread",
  "url": "https://unthread.io/",
  "logo": "https://agentery.com/logos/CP-2XWGEC-256.png",
  "niche": "ticket-triage-routing",
  "category": "customer-success-support",
  "short_summary": "AI helpdesk that reads, triages, and resolves support tickets across channels, drafts grounded answers from knowledge base, and automates support workflows",
  "task_performed": "AI helpdesk that reads, triages, and resolves support tickets across channels, drafts grounded answers from knowledge base, and automates support workflows",
  "inputs_accepted": [
    "Slack messages",
    "emails with attachments",
    "web chat",
    "Teams messages",
    "API calls",
    "support tickets",
    "knowledge base documents"
  ],
  "outputs_produced": [
    "ticket creation/assignment",
    "grounded answer drafts",
    "auto-updated knowledge base articles",
    "deflection/CSAT/resolution analytics",
    "SLA alerts",
    "automations"
  ],
  "integrations_available": [
    "Slack",
    "Microsoft Teams",
    "Jira",
    "Linear",
    "HubSpot",
    "Salesforce",
    "Zendesk",
    "Intercom",
    "PagerDuty",
    "Notion",
    "SharePoint",
    "GitHub",
    "ClickUp",
    "Asana",
    "Confluence",
    "Google Drive",
    "Stripe",
    "OpenAI",
    "Anthropic",
    "Okta",
    "JumpCloud",
    "Microsoft Entra",
    "Zapier",
    "Make",
    "Freshdesk",
    "Monday",
    "1Password",
    "Datadog",
    "Kandji",
    "Rippling",
    "Workday",
    "HiBob",
    "Webhooks",
    "API",
    "Claude",
    "ChatGPT",
    "Cursor"
  ],
  "protocols_or_interfaces": [
    "webhooks",
    "API"
  ],
  "industry_fit": [
    "support (customer support",
    "IT",
    "HR",
    "employee support",
    "RevOps)"
  ],
  "autonomy_level": "agentic",
  "human_approval_needed": "sometimes required",
  "pricing_model": "unclear",
  "price": {
    "observed": true,
    "billing": "subscription",
    "source_kind": "vendor",
    "currency": "USD",
    "lowest_monthly_usd": 425,
    "monthly_usd": 425,
    "headline": "From $425/mo ($85 per agent/month × 5 (minimum 5))",
    "commercial": {
      "entry_offer": {
        "line": "Pro",
        "monthly_native": 425,
        "monthly_usd": 425,
        "commitment": "monthly",
        "basis": "$85 per agent/month × 5 (minimum 5)",
        "billing_verified": true
      },
      "currency": "USD",
      "lines": [
        {
          "name": "Pro",
          "price": "$85 per agent / month",
          "kind": "base_subscription",
          "unit": "agent",
          "billed": "monthly",
          "min_seats": 5
        },
        {
          "name": "Business",
          "price": "Get in touch",
          "kind": "unknown"
        },
        {
          "name": "Enterprise",
          "price": "Get in touch",
          "kind": "unknown"
        }
      ]
    },
    "summary": "From $425/mo ($85 per agent/month × 5 (minimum 5)). Unthread publicly lists Pro starting at $85 per agent per month with a five-seat minimum, while Business and Enterprise pricing requires contacting sales.",
    "confidence": "high",
    "source_url": "https://unthread.io/pricing",
    "checked_at": "2026-10-26T03:46:54.155Z",
    "amount": 85,
    "display": "From $85/mo",
    "plans": [
      {
        "name": "Pro",
        "price": "$85 per agent / month",
        "period": "month",
        "persona": "pro",
        "highlights": [
          "Starting at",
          "Minimum 5 seats",
          "Conversation limits apply",
          "Slack and Teams support workflows",
          "Integrations and API",
          "Customer portal",
          "Knowledgebase sync"
        ],
        "promo_note": null,
        "price_promo": null,
        "price_annual": null
      },
      {
        "name": "Business",
        "price": "Get in touch",
        "period": null,
        "persona": "team_sme",
        "highlights": [
          "AI automation builder",
          "Self-learning documentation",
          "Dedicated solutions engineer",
          "Custom integrations",
          "Single sign-on"
        ],
        "promo_note": null,
        "price_promo": null,
        "price_annual": null
      },
      {
        "name": "Enterprise",
        "price": "Get in touch",
        "period": null,
        "persona": "enterprise",
        "highlights": [
          "Dedicated hosting",
          "Data residency",
          "LDAP integration",
          "HIPAA and BAAs",
          "Custom MSA"
        ],
        "promo_note": null,
        "price_promo": null,
        "price_annual": null
      }
    ],
    "source": "render+llm"
  },
  "trust_or_rating_signal": [
    "4.9/5 on G2",
    "Backed by Y Combinator",
    "Trusted by startups and Fortune 500's",
    "customer case studies/testimonials",
    "enterprise security page"
  ],
  "evidence_quality": "high",
  "entity_type": "agent",
  "regulated_data_suitability": "enterprise security page only",
  "evidence_urls": [
    "https://unthread.io/",
    "https://www.ycombinator.com/companies/unthread"
  ],
  "last_checked": "2026-10-26",
  "profile_checked": "2026-06-16",
  "price_checked": "2026-10-26",
  "how_to_connect": {
    "website": "https://unthread.io/",
    "docs": null,
    "mcp": null,
    "a2a": null,
    "api": null,
    "protocols": [],
    "install": null,
    "repository": null
  },
  "deployment": {
    "model": "unknown",
    "both_offered": false,
    "hosted_endpoint": null,
    "install": null,
    "note": "No deployment evidence held — Agentery has no endpoint, install instruction or directory attribute for this listing.",
    "evidence": null
  },
  "licence": {
    "name": null,
    "note": "No named licence found in the retained page text or source attributes. A public repository alone does not establish an open-source licence.",
    "evidence": null
  },
  "evidence_checks": {
    "price": {
      "source_url": "https://unthread.io/pricing",
      "last_observed_day": "2026-10-26",
      "age_days": 1,
      "verified_day": null,
      "note": "from the listing's current price record; no separate page-text verification is held"
    },
    "agent_card": {
      "status": "unknown",
      "note": "no Agent Card URL recorded for this listing"
    },
    "endpoint": {
      "status": "unknown",
      "note": "endpoint not yet checked"
    }
  },
  "product_group": {
    "group_id": 54,
    "group": "Customer support automation",
    "change_90d_pct": -7.1,
    "fair_price_by_tier_monthly_usd": {
      "individual": 19.06,
      "pro": 49,
      "team / small business": 200,
      "enterprise": 774.07
    },
    "note": "Change of the group's price index over the last 90 days. Call get_group_fair_price with group_id for tier and payment-model detail.",
    "page": "https://agentery.com/aepi/groups/54"
  },
  "liveness": {
    "probed": true,
    "alive": true,
    "endpoint_kind": "site",
    "latency_ms": 520,
    "uptime_7d": 1,
    "checked_at": "2026-10-26T02:46:20.382Z",
    "consecutive_failures": 0,
    "status": "alive"
  },
  "price_extras": {
    "free_tier": null,
    "unit_cost": null
  },
  "reported_success": null,
  "feedback": "If you actually use this provider, call report_outcome with the result. Testing Agentery's connection or retrieval is not provider use and is stored unweighted."
}