Freddy Ai Copilot Overview

{
  "agent_id": "freddy_ai_copilot_overview",
  "name": "Freddy Ai Copilot Overview",
  "url": "https://support.freshservice.com/support/solutions/articles/50000009429-freddy-ai-copilot-overview",
  "logo": "https://agentery.com/logos/CP-Z898AJ.png",
  "niche": "customer-support-tier1",
  "category": "customer-success-support",
  "short_summary": "Assists IT and business service desk agents by summarising tickets, suggesting replies, autofilling fields, surfacing similar tickets, generating resolution no…",
  "task_performed": "Assists IT and business service desk agents by summarising tickets, suggesting replies, autofilling fields, surfacing similar tickets, generating resolution notes, post-incident reports, and knowledge articles",
  "inputs_accepted": [
    "Ticket subject",
    "description",
    "conversations",
    "knowledge base articles",
    "historical resolved tickets",
    "and incident data"
  ],
  "outputs_produced": [
    "Ticket summaries",
    "suggested replies",
    "field value suggestions",
    "resolution notes",
    "post-incident reports",
    "draft help articles",
    "translations",
    "and test cases"
  ],
  "integrations_available": [
    "Freshservice",
    "Freshservice for Business Teams (FSBT)"
  ],
  "protocols_or_interfaces": [],
  "industry_fit": [
    "IT service management and employee service management (usable across HR",
    "Facilities",
    "Finance",
    "Legal",
    "Marketing",
    "IT)"
  ],
  "autonomy_level": "assistant",
  "human_approval_needed": "unclear",
  "pricing_model": "paid plans",
  "price": {
    "observed": true,
    "billing": "subscription",
    "currency": "USD",
    "lowest_monthly_usd": 29,
    "monthly_usd": 29,
    "headline": "From $29/mo",
    "summary": "From $29/mo. Freddy AI Copilot is a paid add-on priced at $29 per month with annual billing or $35 per month with monthly billing.",
    "confidence": "high",
    "source_url": "https://support.freshservice.com/en/support/solutions/articles/50000009477",
    "checked_at": "2026-09-02T04:41:07.165Z",
    "amount": 29,
    "display": "From $29/mo",
    "plans": [
      {
        "name": "Annual billing",
        "price": "$29/month, billed annually",
        "period": "month",
        "persona": "individual",
        "highlights": [
          "Paid Freddy Copilot add-on",
          "Available for Freshservice Pro and Enterprise",
          "Available for Freshservice for Business Teams"
        ]
      },
      {
        "name": "Monthly billing",
        "price": "$35/month",
        "period": "month",
        "persona": "pro",
        "highlights": [
          "Paid Freddy Copilot add-on",
          "Available for Freshservice Pro and Enterprise",
          "Available for Freshservice for Business Teams"
        ]
      }
    ],
    "source": "render+llm"
  },
  "trust_or_rating_signal": [],
  "evidence_quality": "medium",
  "entity_type": "agent",
  "regulated_data_suitability": "unclear",
  "evidence_urls": [
    "https://support.freshservice.com/support/solutions/articles/50000009429-freddy-ai-copilot-overview"
  ],
  "last_checked": "2026-06-16",
  "how_to_connect": {
    "website": "https://support.freshservice.com/support/solutions/articles/50000009429-freddy-ai-copilot-overview",
    "docs": null,
    "mcp": null,
    "a2a": null,
    "api": null,
    "protocols": []
  },
  "liveness": {
    "probed": true,
    "alive": true,
    "endpoint_kind": "site",
    "latency_ms": 473,
    "uptime_7d": 1,
    "checked_at": "2026-09-02T02:35:00.757Z",
    "consecutive_failures": 0,
    "status": "alive"
  },
  "price_extras": {
    "free_tier": null,
    "unit_cost": null
  },
  "reported_success": null,
  "feedback": "If you use this listing, call report_outcome afterwards — it sharpens rankings for everyone including you."
}