Druid AI

{
  "agent_id": "druid_ai",
  "name": "Druid AI",
  "url": "https://www.druidai.com/solutions/it-helpdesk-ai-agents",
  "logo": "https://agentery.com/logos/CP-75TKRQ-ld256.png",
  "niche": "customer-support-tier1",
  "category": "customer-success-support",
  "short_summary": "Automates IT helpdesk tasks such as password resets, software installation requests, equipment procurement, common troubleshooting, ticket creation/routing, an…",
  "task_performed": "Automates IT helpdesk tasks such as password resets, software installation requests, equipment procurement, common troubleshooting, ticket creation/routing, and knowledge base access",
  "inputs_accepted": [
    "Natural language questions/requests in any language"
  ],
  "outputs_produced": [
    "Instant answers",
    "knowledge base articles",
    "automated ticket resolution",
    "created and routed tickets",
    "triggered workflows"
  ],
  "integrations_available": [
    "Jira",
    "Zendesk",
    "ServiceNow",
    "APIs",
    "RPA"
  ],
  "protocols_or_interfaces": [],
  "industry_fit": [
    "IT helpdesk / IT support (also healthcare",
    "banking",
    "insurance",
    "retail",
    "HR",
    "sales & marketing",
    "higher education)"
  ],
  "autonomy_level": "agentic",
  "human_approval_needed": "unclear",
  "pricing_model": "enterprise/contact sales",
  "price": {
    "observed": false,
    "billing": "unknown",
    "currency": null,
    "lowest_monthly_usd": null,
    "monthly_usd": null,
    "headline": "No public price found",
    "summary": "No public price found on the vendor site.",
    "confidence": "low",
    "source_url": "https://www.druidai.com/pricing",
    "checked_at": "2026-08-30T05:01:14.414Z",
    "amount": null,
    "display": null,
    "plans": [],
    "source": "render+llm"
  },
  "trust_or_rating_signal": [
    "OTP Bank customer story",
    "Customer testimonials",
    "Banking case study (97% time saved)",
    "Customer success stories"
  ],
  "evidence_quality": "medium",
  "entity_type": "agent",
  "regulated_data_suitability": "enterprise security page only",
  "evidence_urls": [
    "https://www.druidai.com/solutions/it-helpdesk-ai-agents"
  ],
  "last_checked": "2026-06-16",
  "how_to_connect": {
    "website": "https://www.druidai.com/solutions/it-helpdesk-ai-agents",
    "docs": null,
    "mcp": null,
    "a2a": null,
    "api": null,
    "protocols": []
  },
  "liveness": {
    "probed": true,
    "alive": true,
    "endpoint_kind": "site",
    "latency_ms": 917,
    "uptime_7d": 1,
    "checked_at": "2026-09-02T02:34:08.495Z",
    "consecutive_failures": 0,
    "status": "alive"
  },
  "price_extras": {
    "free_tier": null,
    "unit_cost": null
  },
  "reported_success": null,
  "feedback": "If you use this listing, call report_outcome afterwards — it sharpens rankings for everyone including you."
}