Yuma Ai

{
  "agent_id": "yuma_ai",
  "name": "Yuma Ai",
  "url": "https://yuma.ai/",
  "logo": "https://agentery.com/logos/CP-B4F4KC-256.png",
  "niche": "customer-support-tier1",
  "category": "customer-success-support",
  "short_summary": "Automates ecommerce customer support, sales, social media, and chat by resolving tickets, recommending products, handling returns/refunds/WISMO, and replying t…",
  "task_performed": "Automates ecommerce customer support, sales, social media, and chat by resolving tickets, recommending products, handling returns/refunds/WISMO, and replying to social comments and reviews",
  "inputs_accepted": [
    "customer support tickets",
    "emails",
    "chat messages",
    "social comments/mentions/reviews",
    "order data from helpdesk and ecommerce platforms"
  ],
  "outputs_produced": [
    "automated ticket resolutions",
    "on-brand replies across email/chat/social",
    "product recommendations and upsells",
    "order status updates",
    "returns/refunds processing",
    "automation health status updates"
  ],
  "integrations_available": [
    "Shopify",
    "Gorgias",
    "Zendesk",
    "Kustomer",
    "Klaviyo",
    "Bigblue",
    "Loop Returns",
    "Recharge",
    "Seal Subscriptions",
    "Skio",
    "ShipStation",
    "ShipBob",
    "Salesforce Service Cloud",
    "Re:amaze",
    "Yotpo",
    "Trustpilot"
  ],
  "protocols_or_interfaces": [],
  "industry_fit": [
    "ecommerce customer support and sales"
  ],
  "autonomy_level": "workflow automation",
  "human_approval_needed": "unclear",
  "pricing_model": "unclear",
  "price": {
    "observed": true,
    "billing": "usage",
    "source_kind": "vendor",
    "currency": "USD",
    "lowest_monthly_usd": 1200,
    "monthly_usd": 1200,
    "headline": "From $1,200/mo (annual commitment)",
    "commercial": {
      "entry_offer": {
        "line": "Starter",
        "monthly_native": 1200,
        "monthly_usd": 1200,
        "commitment": "annual",
        "basis": "$14,400/year (annual commitment) = $1,200/month equivalent"
      },
      "currency": "USD",
      "lines": [
        {
          "name": "Starter",
          "price": "$14,400 /yr",
          "kind": "base_subscription",
          "billed": "annually"
        },
        {
          "name": "Growth",
          "price": "$40,000 /yr",
          "kind": "base_subscription",
          "billed": "annually"
        },
        {
          "name": "Scale",
          "price": "$90,000 /yr",
          "kind": "base_subscription",
          "billed": "annually"
        }
      ]
    },
    "summary": "From $1,200/mo (annual commitment). Yuma charges for fully automated ticket resolutions through annual plans starting at $14,400 per year for 12,000 resolutions, with a stated $1.50 monthly over-quota rate on Starter.",
    "confidence": "high",
    "source_url": "https://yuma.ai/pricing",
    "checked_at": "2026-10-26T03:58:06.024Z",
    "amount": 1200,
    "display": "From $1200/mo",
    "plans": [
      {
        "name": "Starter",
        "price": "$14,400 /yr",
        "period": "year",
        "persona": "individual",
        "highlights": [
          "~ $1.20 per resolution",
          "12,000 resolutions / year",
          "Monthly plan: $1.50 over-quota ticket",
          "12-month commitment"
        ],
        "price_annual": null
      },
      {
        "name": "Growth",
        "price": "$40,000 /yr",
        "period": "year",
        "persona": "team_sme",
        "highlights": [
          "~ $0.83 per resolution",
          "~ 48,000 resolutions / year",
          "No overage fees on annual plans",
          "12-month commitment"
        ],
        "price_annual": null
      },
      {
        "name": "Scale",
        "price": "$90,000 /yr",
        "period": "year",
        "persona": "team_sme",
        "highlights": [
          "~ $0.75 per resolution",
          "~ 120,000 resolutions / year",
          "Volume pricing that drops as you grow",
          "12-month commitment"
        ],
        "price_annual": null
      }
    ],
    "source": "render+llm"
  },
  "trust_or_rating_signal": [
    "Customer case studies (Omnie, Tediber, Clove)",
    "Customer testimonials (Martin Thiebaut, Gabe Walker)",
    "5M tickets processed",
    "FAQ mentions security reviews"
  ],
  "evidence_quality": "medium",
  "entity_type": "agent",
  "regulated_data_suitability": "unclear",
  "evidence_urls": [
    "https://yuma.ai/"
  ],
  "last_checked": "2026-10-26",
  "profile_checked": "2026-06-16",
  "price_checked": "2026-10-26",
  "how_to_connect": {
    "website": "https://yuma.ai/",
    "docs": null,
    "mcp": null,
    "a2a": null,
    "api": null,
    "protocols": [],
    "install": null,
    "repository": null
  },
  "deployment": {
    "model": "unknown",
    "both_offered": false,
    "hosted_endpoint": null,
    "install": null,
    "note": "No deployment evidence held — Agentery has no endpoint, install instruction or directory attribute for this listing.",
    "evidence": null
  },
  "licence": {
    "name": null,
    "note": "No named licence found in the retained page text or source attributes. A public repository alone does not establish an open-source licence.",
    "evidence": null
  },
  "evidence_checks": {
    "price": {
      "source_url": "https://yuma.ai/pricing",
      "last_observed_day": "2026-10-26",
      "age_days": 0,
      "verified_day": null,
      "note": "from the listing's current price record; no separate page-text verification is held"
    },
    "agent_card": {
      "status": "unknown",
      "note": "no Agent Card URL recorded for this listing"
    },
    "endpoint": {
      "status": "unknown",
      "note": "endpoint not yet checked"
    }
  },
  "product_group": {
    "group_id": 40,
    "group": "Commerce operations tasks",
    "change_90d_pct": 0,
    "fair_price_by_tier_monthly_usd": {
      "individual": 28.45,
      "pro": 50.44,
      "team / small business": 199,
      "enterprise": 592.17
    },
    "note": "Change of the group's price index over the last 90 days. Call get_group_fair_price with group_id for tier and payment-model detail.",
    "page": "https://agentery.com/aepi/groups/40"
  },
  "liveness": {
    "probed": true,
    "alive": true,
    "endpoint_kind": "site",
    "latency_ms": 129,
    "uptime_7d": 1,
    "checked_at": "2026-10-26T02:47:51.435Z",
    "consecutive_failures": 0,
    "status": "alive"
  },
  "price_extras": {
    "free_tier": null,
    "unit_cost": null
  },
  "reported_success": null,
  "feedback": "If you actually use this provider, call report_outcome with the result. Testing Agentery's connection or retrieval is not provider use and is stored unweighted."
}