Sierra

{
  "agent_id": "sierra",
  "name": "Sierra",
  "url": "https://sierra.ai/",
  "logo": "https://agentery.com/logos/CP-6DFTRD.svg",
  "niche": "customer-support-tier1",
  "category": "customer-success-support",
  "short_summary": "builds and runs AI customer-experience agents that handle customer interactions",
  "task_performed": "builds and runs AI customer-experience agents that handle customer interactions",
  "inputs_accepted": [
    "SOPs",
    "transcripts",
    "whiteboard photos",
    "audio recordings",
    "plain-English goals",
    "conversation history",
    "structured data from systems of record and data warehouses"
  ],
  "outputs_produced": [
    "customer conversations across channels",
    "agent actions/tool calls",
    "recommendations",
    "next best action workflows",
    "performance insights and reports"
  ],
  "integrations_available": [
    "chat",
    "SMS",
    "WhatsApp",
    "email",
    "voice",
    "ChatGPT",
    "data warehouses",
    "systems of record"
  ],
  "protocols_or_interfaces": [],
  "industry_fit": [
    "customer experience across financial services",
    "healthcare",
    "telecommunications",
    "media",
    "travel and hospitality",
    "retail and consumer goods",
    "technology"
  ],
  "autonomy_level": "agentic",
  "human_approval_needed": "unclear",
  "pricing_model": "usage-based",
  "price": {
    "observed": false,
    "billing": "not_found",
    "currency": null,
    "lowest_monthly_usd": null,
    "monthly_usd": null,
    "headline": "No public price found",
    "summary": "Sierra states that it uses outcome-based pricing, but no public price or plan details are shown.",
    "confidence": "medium",
    "source_url": "https://sierra.ai/",
    "checked_at": "2026-10-20T02:58:53.083Z",
    "source_kind": "vendor",
    "amount": null,
    "display": null,
    "plans": [],
    "source": "render+llm"
  },
  "trust_or_rating_signal": [
    "customer stories",
    "executive testimonials from named customers",
    "trust and reliability/security and compliance commitment",
    "Trust Center"
  ],
  "evidence_quality": "medium",
  "entity_type": "agent",
  "regulated_data_suitability": "enterprise security page only",
  "evidence_urls": [
    "https://sierra.ai/"
  ],
  "last_checked": "2026-10-20",
  "profile_checked": "2026-06-16",
  "price_checked": "2026-10-20",
  "how_to_connect": {
    "website": "https://sierra.ai/",
    "docs": null,
    "mcp": null,
    "a2a": null,
    "api": null,
    "protocols": [],
    "install": null,
    "repository": null
  },
  "deployment": {
    "model": "unknown",
    "both_offered": false,
    "hosted_endpoint": null,
    "install": null,
    "note": "No deployment evidence held — Agentery has no endpoint, install instruction or directory attribute for this listing.",
    "evidence": null
  },
  "licence": {
    "name": null,
    "note": "No named licence found in the retained page text or source attributes. A public repository alone does not establish an open-source licence.",
    "evidence": null
  },
  "evidence_checks": {
    "price": {
      "status": "unknown",
      "note": "no observed price page text held for this listing"
    },
    "agent_card": {
      "status": "unknown",
      "note": "no Agent Card URL recorded for this listing"
    },
    "endpoint": {
      "status": "unknown",
      "note": "endpoint not yet checked"
    }
  },
  "product_group": null,
  "liveness": {
    "probed": true,
    "alive": true,
    "endpoint_kind": "site",
    "latency_ms": 929,
    "uptime_7d": 1,
    "checked_at": "2026-10-24T02:43:44.467Z",
    "consecutive_failures": 0,
    "status": "alive"
  },
  "price_extras": {
    "free_tier": null,
    "unit_cost": null
  },
  "reported_success": null,
  "feedback": "If you actually use this provider, call report_outcome with the result. Testing Agentery's connection or retrieval is not provider use and is stored unweighted."
}