Postman Support Triage Agent

{
  "agent_id": "postman_support_triage_agent",
  "name": "Postman Support Triage Agent",
  "url": "https://postman.com/templates/agents/support-ticket-triage-and-routing-agent",
  "logo": "https://agentery.com/logos/CP-3D2DAT.svg",
  "niche": "ticket-triage-routing",
  "category": "customer-success-support",
  "short_summary": "AI agent that automatically triages Zendesk support tickets, assigns priority and tags, and routes urgent issues to appropriate teams via Slack, PagerDuty, or…",
  "task_performed": "unclear",
  "inputs_accepted": [],
  "outputs_produced": [],
  "integrations_available": [],
  "protocols_or_interfaces": [
    "MCP"
  ],
  "industry_fit": [],
  "autonomy_level": "unclear",
  "human_approval_needed": "unclear",
  "pricing_model": "unclear",
  "price": {
    "observed": true,
    "billing": "usage",
    "source_kind": "vendor",
    "currency": "USD",
    "lowest_monthly_usd": null,
    "monthly_usd": null,
    "headline": "$0.06 per unit; $4 per unit (usage-based)",
    "commercial": {
      "rates": [
        {
          "line": "Pay-as-you-go",
          "per": "per unit",
          "text": "$0.06 per unit"
        },
        {
          "line": "Pay-as-you-go",
          "per": "per unit",
          "text": "$4 per unit"
        }
      ],
      "currency": "USD",
      "lines": [
        {
          "name": "Hobby",
          "price": "$0",
          "kind": "free",
          "billed": "monthly"
        },
        {
          "name": "Pay-as-you-go",
          "price": "$0.06",
          "kind": "usage_rate",
          "unit": "unit",
          "billed": "usage"
        },
        {
          "name": "Pay-as-you-go",
          "price": "$4.00",
          "kind": "usage_rate",
          "unit": "unit",
          "billed": "usage"
        },
        {
          "name": "Enterprise",
          "price": "Custom",
          "kind": "custom"
        }
      ]
    },
    "summary": "$0.06 per unit; $4 per unit (usage-based). Astropods offers a free-start Hobby option with signup credits and usage-based billing, while Enterprise pricing is custom.",
    "confidence": "medium",
    "source_url": "https://astropods.com/pricing",
    "checked_at": "2026-10-27T04:39:22.205Z",
    "amount": null,
    "display": null,
    "plans": [
      {
        "name": "Hobby",
        "price": "$0",
        "period": null,
        "persona": "free",
        "highlights": [
          "Free to start",
          "Pay for what you use",
          "For solo builders or small teams"
        ],
        "promo_note": "Free signup credits to start; no card needed until you use them.",
        "price_promo": null,
        "price_annual": null
      },
      {
        "name": "Pay-as-you-go",
        "price": "$0.06",
        "usage": true,
        "period": "usage",
        "persona": "individual",
        "highlights": [
          "Usage rate shown without a specified unit"
        ],
        "promo_note": null,
        "price_promo": null,
        "price_annual": null
      },
      {
        "name": "Pay-as-you-go",
        "price": "$4.00",
        "usage": true,
        "period": "usage",
        "persona": "individual",
        "highlights": [
          "Usage rate shown without a specified unit"
        ],
        "promo_note": null,
        "price_promo": null,
        "price_annual": null
      },
      {
        "name": "Enterprise",
        "price": "Custom",
        "period": null,
        "persona": "enterprise",
        "highlights": [
          "Custom plan",
          "Dedicated clusters, SSO, policies, support and SLA"
        ],
        "promo_note": null,
        "price_promo": null,
        "price_annual": null
      }
    ],
    "source": "render+llm"
  },
  "trust_or_rating_signal": [],
  "evidence_quality": "unclear",
  "entity_type": "commercial_agent_product",
  "regulated_data_suitability": "unclear",
  "evidence_urls": [
    "https://postman.com/templates/agents/support-ticket-triage-and-routing-agent"
  ],
  "last_checked": "2026-10-27",
  "profile_checked": null,
  "price_checked": "2026-10-27",
  "how_to_connect": {
    "website": "https://postman.com/templates/agents/support-ticket-triage-and-routing-agent",
    "docs": null,
    "mcp": null,
    "a2a": null,
    "api": null,
    "protocols": [
      "MCP"
    ],
    "install": null,
    "repository": null,
    "note": "Speaks MCP but publishes no endpoint we could verify — check the docs/website."
  },
  "deployment": {
    "model": "unknown",
    "both_offered": false,
    "hosted_endpoint": null,
    "install": null,
    "note": "No deployment evidence held — Agentery has no endpoint, install instruction or directory attribute for this listing.",
    "evidence": null
  },
  "licence": {
    "name": null,
    "note": "No named licence found in the retained page text or source attributes. A public repository alone does not establish an open-source licence.",
    "evidence": null
  },
  "evidence_checks": {
    "price": {
      "source_url": "https://astropods.com/pricing",
      "last_observed_day": "2026-10-27",
      "age_days": 1,
      "verified_day": null,
      "note": "from the listing's current price record; no separate page-text verification is held"
    },
    "agent_card": {
      "status": "unknown",
      "note": "no Agent Card URL recorded for this listing"
    },
    "endpoint": {
      "status": "unknown",
      "note": "endpoint not yet checked"
    }
  },
  "product_group": {
    "group_id": 54,
    "group": "Customer support automation",
    "change_90d_pct": -7.1,
    "fair_price_by_tier_monthly_usd": {
      "individual": 19.02,
      "pro": 49,
      "team / small business": 200,
      "enterprise": 773.51
    },
    "note": "Change of the group's price index over the last 90 days. Call get_group_fair_price with group_id for tier and payment-model detail.",
    "page": "https://agentery.com/aepi/groups/54"
  },
  "liveness": {
    "probed": true,
    "alive": true,
    "endpoint_kind": "site",
    "latency_ms": 1873,
    "uptime_7d": 1,
    "checked_at": "2026-10-27T02:42:38.624Z",
    "consecutive_failures": 0,
    "status": "alive"
  },
  "price_extras": {
    "free_tier": null,
    "unit_cost": null
  },
  "reported_success": null,
  "feedback": "If you actually use this provider, call report_outcome with the result. Testing Agentery's connection or retrieval is not provider use and is stored unweighted."
}