Intercom

{
  "agent_id": "intercom_com",
  "name": "Intercom",
  "url": "https://intercom.com",
  "logo": "https://www.google.com/s2/favicons?domain=intercom.com&sz=128",
  "niche": null,
  "category": null,
  "short_summary": "Customer service platform combining an AI agent, Fin, with a helpdesk, omnichannel inbox, ticketing, knowledge management, and human-agent collaboration for su…",
  "task_performed": "unclear",
  "inputs_accepted": [],
  "outputs_produced": [],
  "integrations_available": [],
  "protocols_or_interfaces": [],
  "industry_fit": [],
  "autonomy_level": "unclear",
  "human_approval_needed": "unclear",
  "pricing_model": "unclear",
  "price": {
    "observed": true,
    "billing": "subscription",
    "source_kind": "vendor",
    "currency": "USD",
    "lowest_monthly_usd": 19,
    "monthly_usd": 19,
    "headline": "From $19/mo ($19 per seat/month × 1)",
    "commercial": {
      "entry_offer": {
        "line": "Intercom with Fin",
        "monthly_native": 19,
        "monthly_usd": 19,
        "commitment": "monthly",
        "basis": "$19 per seat/month × 1",
        "billing_verified": true
      },
      "rates": [
        {
          "line": "Fin AI Agent",
          "per": "per fin",
          "text": "$0.99 per fin"
        }
      ],
      "currency": "USD",
      "notes": [
        "add-on / component (not a whole-product price): Pro add-on $100 /mo"
      ],
      "lines": [
        {
          "name": "Intercom with Fin",
          "price": "$19 per seat/mo",
          "kind": "base_subscription",
          "unit": "seat",
          "billed": "monthly"
        },
        {
          "name": "Fin AI Agent",
          "price": "$0.99 per Fin outcome",
          "kind": "usage_rate",
          "unit": "fin",
          "billed": "usage"
        },
        {
          "name": "Pro add-on",
          "price": "$100 /mo",
          "kind": "add_on",
          "billed": "monthly"
        }
      ]
    },
    "summary": "From $19/mo ($19 per seat/month × 1). Intercom publicly shows a $19 per-seat monthly price plus $0.99 per Fin outcome, with a $100/month Pro add-on.",
    "confidence": "medium",
    "source_url": "https://www.intercom.com/pricing",
    "checked_at": "2026-10-31T01:38:23.826Z",
    "amount": 19,
    "display": "From $19/mo",
    "plans": [
      {
        "name": "Intercom with Fin",
        "price": "$19 per seat/mo",
        "period": "month",
        "persona": "individual",
        "highlights": [
          "$0.99 per Fin outcome",
          "Includes Fin AI Agent",
          "Start free trial"
        ],
        "promo_note": null,
        "price_promo": null,
        "price_annual": null
      },
      {
        "name": "Fin AI Agent",
        "price": "$0.99 per Fin outcome",
        "usage": true,
        "period": "usage",
        "persona": "individual",
        "highlights": [
          "No seats required",
          "Works with an existing helpdesk",
          "Contact sales"
        ],
        "promo_note": null,
        "price_promo": null,
        "price_annual": null
      },
      {
        "name": "Pro add-on",
        "price": "$100 /mo",
        "period": "month",
        "persona": "pro",
        "highlights": [
          "Includes Operator",
          "Advanced AI features"
        ],
        "promo_note": null,
        "price_promo": null,
        "price_annual": null
      }
    ],
    "source": "render+llm"
  },
  "trust_or_rating_signal": [],
  "evidence_quality": "unclear",
  "entity_type": "agent_platform",
  "regulated_data_suitability": "unclear",
  "evidence_urls": [
    "https://intercom.com"
  ],
  "last_checked": "2026-10-31",
  "profile_checked": null,
  "price_checked": "2026-10-31",
  "how_to_connect": {
    "website": "https://intercom.com",
    "docs": null,
    "mcp": null,
    "a2a": null,
    "api": null,
    "protocols": [],
    "install": null,
    "repository": null
  },
  "deployment": {
    "model": "unknown",
    "both_offered": false,
    "hosted_endpoint": null,
    "install": null,
    "note": "No deployment evidence held — Agentery has no endpoint, install instruction or directory attribute for this listing.",
    "evidence": null
  },
  "licence": {
    "name": null,
    "note": "No named licence found in the retained page text or source attributes. A public repository alone does not establish an open-source licence.",
    "evidence": null
  },
  "evidence_checks": {
    "price": {
      "source_url": "https://www.intercom.com/pricing",
      "last_observed_day": "2026-10-31",
      "age_days": 1,
      "verified_day": null,
      "note": "from the listing's current price record; no separate page-text verification is held"
    },
    "agent_card": {
      "status": "unknown",
      "note": "no Agent Card URL recorded for this listing"
    },
    "endpoint": {
      "status": "unknown",
      "note": "endpoint not yet checked"
    }
  },
  "product_group": null,
  "liveness": {
    "probed": true,
    "alive": true,
    "endpoint_kind": "site",
    "latency_ms": 349,
    "uptime_7d": null,
    "checked_at": "2026-10-31T02:37:39.961Z",
    "consecutive_failures": 0,
    "status": "alive"
  },
  "price_extras": {
    "free_tier": null,
    "unit_cost": null
  },
  "reported_success": null,
  "feedback": "If you actually use this provider, call report_outcome with the result. Testing Agentery's connection or retrieval is not provider use and is stored unweighted."
}