Cignara

{
  "agent_id": "cignara",
  "name": "Cignara",
  "url": "https://cignara.com/",
  "logo": "https://agentery.com/logos/CP-CARC9W-256.png",
  "niche": "customer-support-tier1",
  "category": "customer-success-support",
  "short_summary": "Handles enterprise customer support via voice and chat agents that reason on customer data, take actions (refunds, booking, payments, cancellations), and assis…",
  "task_performed": "Handles enterprise customer support via voice and chat agents that reason on customer data, take actions (refunds, booking, payments, cancellations), and assist human agents in real time",
  "inputs_accepted": [
    "Inbound & outbound voice calls",
    "chat messages",
    "CRM data",
    "customer profiles",
    "conversation history",
    "knowledge base content"
  ],
  "outputs_produced": [
    "Natural voice/chat replies",
    "completed actions (refund",
    "book",
    "update",
    "pay",
    "cancel)",
    "real-time agent suggestions with citations",
    "conversation intelligence insights (ROI",
    "churn",
    "QA scores)",
    "logged outcomes"
  ],
  "integrations_available": [
    "CRM",
    "CCaaS plugins",
    "knowledge base"
  ],
  "protocols_or_interfaces": [],
  "industry_fit": [
    "enterprise customer support across B2C industries (retail",
    "banking",
    "insurance",
    "telecom",
    "healthcare",
    "travel",
    "logistics",
    "real estate",
    "SaaS)"
  ],
  "autonomy_level": "agentic",
  "human_approval_needed": "sometimes required",
  "pricing_model": "enterprise/contact sales",
  "price": {
    "observed": true,
    "billing": "contact_sales",
    "source_kind": "vendor",
    "currency": "USD",
    "lowest_monthly_usd": null,
    "monthly_usd": null,
    "headline": "Contact sales (no public price)",
    "commercial": {
      "currency": "USD",
      "lines": []
    },
    "summary": "Contact sales (no public price). Cignara does not publish pricing and directs prospective customers to book a demo.",
    "confidence": "medium",
    "source_url": "https://cignara.com/",
    "checked_at": "2026-10-23T01:27:05.912Z",
    "amount": null,
    "display": null,
    "plans": [],
    "source": "render+llm"
  },
  "trust_or_rating_signal": [
    "Trusted by Fortune 500 Companies",
    "Testimonial from Executive Director at LG",
    "PCI-aligned controls claim",
    "data sovereignty/compliance claims"
  ],
  "evidence_quality": "medium",
  "entity_type": "agent",
  "regulated_data_suitability": "possibly suitable (PCI-aligned controls stated, data sovereignty and compliance claimed (specific certifications unclear))",
  "evidence_urls": [
    "https://cignara.com/"
  ],
  "last_checked": "2026-10-23",
  "profile_checked": "2026-06-16",
  "price_checked": "2026-10-23",
  "how_to_connect": {
    "website": "https://cignara.com/",
    "docs": null,
    "mcp": null,
    "a2a": null,
    "api": null,
    "protocols": [],
    "install": null,
    "repository": null
  },
  "deployment": {
    "model": "unknown",
    "both_offered": false,
    "hosted_endpoint": null,
    "install": null,
    "note": "No deployment evidence held — Agentery has no endpoint, install instruction or directory attribute for this listing.",
    "evidence": null
  },
  "licence": {
    "name": null,
    "note": "No named licence found in the retained page text or source attributes. A public repository alone does not establish an open-source licence.",
    "evidence": null
  },
  "evidence_checks": {
    "price": {
      "source_url": "https://cignara.com/",
      "last_observed_day": "2026-10-23",
      "age_days": 1,
      "verified_day": null,
      "note": "from the listing's current price record; no separate page-text verification is held"
    },
    "agent_card": {
      "status": "unknown",
      "note": "no Agent Card URL recorded for this listing"
    },
    "endpoint": {
      "status": "unknown",
      "note": "endpoint not yet checked"
    }
  },
  "product_group": null,
  "liveness": {
    "probed": true,
    "alive": true,
    "endpoint_kind": "site",
    "latency_ms": 205,
    "uptime_7d": 1,
    "checked_at": "2026-10-23T02:33:05.564Z",
    "consecutive_failures": 0,
    "status": "alive"
  },
  "price_extras": {
    "free_tier": null,
    "unit_cost": null
  },
  "reported_success": null,
  "feedback": "If you actually use this provider, call report_outcome with the result. Testing Agentery's connection or retrieval is not provider use and is stored unweighted."
}