Twilio Flex Digital Concierge

{
  "agent_id": "twilio_flex_digital_concierge",
  "name": "Twilio Flex Digital Concierge",
  "url": "https://twilio.com/en-us/flex/use-cases/digital-concierge",
  "logo": "https://agentery.com/logos/CP-BX7T2G-128.png",
  "niche": "voice-contact-centre-agent",
  "category": "customer-success-support",
  "short_summary": "In-app digital concierge service that provides customer service teams with omnichannel reach, customer data integration, and AI capabilities to deliver persona…",
  "task_performed": "unclear",
  "inputs_accepted": [],
  "outputs_produced": [],
  "integrations_available": [],
  "protocols_or_interfaces": [],
  "industry_fit": [],
  "autonomy_level": "unclear",
  "human_approval_needed": "unclear",
  "pricing_model": "unclear",
  "price": {
    "observed": true,
    "billing": "usage",
    "source_kind": "vendor",
    "currency": "USD",
    "lowest_monthly_usd": 35,
    "monthly_usd": 35,
    "headline": "From $35/mo ($35 per user/month × 1)",
    "commercial": {
      "entry_offer": {
        "line": "User + usage",
        "monthly_native": 35,
        "monthly_usd": 35,
        "commitment": "monthly",
        "basis": "$35 per user/month × 1",
        "billing_verified": true
      },
      "currency": "USD",
      "notes": [
        "other prices: Active user hour pricing $1 per active user hour (period not stated)"
      ],
      "lines": [
        {
          "name": "Free trial",
          "price": "$0.00",
          "kind": "trial"
        },
        {
          "name": "User + usage",
          "price": "$35 per monthly active user",
          "kind": "base_subscription",
          "unit": "user",
          "billed": "monthly"
        },
        {
          "name": "Named user pricing",
          "price": "$150 per named user",
          "kind": "base_subscription",
          "unit": "user",
          "billed": "monthly"
        },
        {
          "name": "Active user hour pricing",
          "price": "$1 per active user hour",
          "kind": "unspecified_period"
        }
      ]
    },
    "summary": "From $35/mo ($35 per user/month × 1). Twilio Flex offers a 5,000-hour free trial, usage-based pricing from $35 per monthly active user, named-user pricing from $150 per month, and active-user-hour pricing from $1 per hour.",
    "confidence": "high",
    "source_url": "https://www.twilio.com/en-us/flex/pricing",
    "checked_at": "2026-10-27T05:13:26.113Z",
    "amount": 35,
    "display": "From $35/mo",
    "plans": [
      {
        "name": "Free trial",
        "price": "$0.00",
        "period": null,
        "persona": "free",
        "highlights": [
          "5,000 free active user hours",
          "Only for new Twilio Flex accounts"
        ]
      },
      {
        "name": "User + usage",
        "price": "$35 per monthly active user",
        "usage": true,
        "period": "month",
        "persona": "pro",
        "highlights": [
          "Metered usage tied to real engagement and agent activity",
          "Starting price"
        ]
      },
      {
        "name": "Named user pricing",
        "price": "$150 per named user",
        "period": "month",
        "persona": "team_sme",
        "highlights": [
          "For agents, supervisors, or administrators",
          "Predictable spend",
          "Starting price"
        ]
      },
      {
        "name": "Active user hour pricing",
        "price": "$1 per active user hour",
        "usage": true,
        "period": "usage",
        "persona": "individual",
        "highlights": [
          "Pay for usage",
          "Supports seasonal traffic and part-time agents",
          "Starting price"
        ]
      }
    ],
    "source": "render+llm"
  },
  "trust_or_rating_signal": [],
  "evidence_quality": "unclear",
  "entity_type": "commercial_agent_product",
  "regulated_data_suitability": "unclear",
  "evidence_urls": [
    "https://twilio.com/en-us/flex/use-cases/digital-concierge",
    "https://github.com/twilio-labs/mcp"
  ],
  "last_checked": "2026-10-27",
  "profile_checked": null,
  "price_checked": "2026-10-27",
  "how_to_connect": {
    "website": "https://twilio.com/en-us/flex/use-cases/digital-concierge",
    "docs": null,
    "mcp": null,
    "a2a": null,
    "api": null,
    "protocols": [],
    "install": null,
    "repository": null
  },
  "deployment": {
    "model": "unknown",
    "both_offered": false,
    "hosted_endpoint": null,
    "install": null,
    "note": "No deployment evidence held — Agentery has no endpoint, install instruction or directory attribute for this listing.",
    "evidence": null
  },
  "licence": {
    "name": null,
    "note": "No named licence found in the retained page text or source attributes. A public repository alone does not establish an open-source licence.",
    "evidence": null
  },
  "evidence_checks": {
    "price": {
      "source_url": "https://www.twilio.com/en-us/flex/pricing",
      "last_observed_day": "2026-10-27",
      "age_days": 1,
      "verified_day": null,
      "note": "from the listing's current price record; no separate page-text verification is held"
    },
    "agent_card": {
      "status": "unknown",
      "note": "no Agent Card URL recorded for this listing"
    },
    "endpoint": {
      "status": "unknown",
      "note": "endpoint not yet checked"
    }
  },
  "product_group": {
    "group_id": 43,
    "group": "Customer conversation automation",
    "change_90d_pct": 0,
    "fair_price_by_tier_monthly_usd": {
      "individual": 16.67,
      "pro": 39.48,
      "team / small business": 139,
      "enterprise": 344.38
    },
    "broad_market": true,
    "note": "Change of the group's price index over the last 90 days. Call get_group_fair_price with group_id for tier and payment-model detail.",
    "page": "https://agentery.com/aepi/groups/43"
  },
  "liveness": {
    "probed": true,
    "alive": true,
    "endpoint_kind": "site",
    "latency_ms": 861,
    "uptime_7d": 1,
    "checked_at": "2026-10-27T02:46:27.940Z",
    "consecutive_failures": 0,
    "status": "alive"
  },
  "price_extras": {
    "free_tier": null,
    "unit_cost": null
  },
  "reported_success": null,
  "feedback": "If you actually use this provider, call report_outcome with the result. Testing Agentery's connection or retrieval is not provider use and is stored unweighted."
}