Level AI Workers

{
  "agent_id": "level_ai",
  "name": "Level AI Workers",
  "url": "https://thelevel.ai",
  "logo": "https://agentery.com/logos/CP-4XX83R-ld256.png",
  "niche": "voice-contact-centre-agent",
  "category": "customer-success-support",
  "short_summary": "Automates customer experience tasks for contact centers: scores 100% of interactions, deploys voice/virtual agents, provides agent assist and coaching, runs au…",
  "task_performed": "Automates customer experience tasks for contact centers: scores 100% of interactions, deploys voice/virtual agents, provides agent assist and coaching, runs auto-QA, and generates customer insights",
  "inputs_accepted": [
    "Omnichannel interactions (voice",
    "chat",
    "email",
    "social)",
    "surveys",
    "support tickets",
    "CRM data",
    "screen recordings",
    "customer 360 data"
  ],
  "outputs_produced": [
    "Interaction scores",
    "QA evaluations",
    "coaching plans",
    "real-time agent assistance/suggested responses",
    "virtual agent resolutions",
    "analytics",
    "CSAT/sentiment metrics",
    "AI summaries"
  ],
  "integrations_available": [
    "CRM",
    "Support Tickets"
  ],
  "protocols_or_interfaces": [],
  "industry_fit": [
    "Customer experience / contact centers across financial services",
    "healthcare",
    "retail",
    "insurance",
    "banks and credit unions",
    "BPO",
    "ecommerce",
    "consumer tech"
  ],
  "autonomy_level": "workflow automation",
  "human_approval_needed": "unclear",
  "pricing_model": "unclear",
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    "currency": null,
    "lowest_monthly_usd": null,
    "monthly_usd": null,
    "headline": "No public price found",
    "summary": "No reliable public pricing or plan details are shown on the homepage.",
    "confidence": "medium",
    "source_url": "https://thelevel.ai/",
    "checked_at": "2026-10-19T02:53:58.749Z",
    "source_kind": "vendor",
    "amount": null,
    "display": null,
    "plans": [],
    "source": "render+llm"
  },
  "trust_or_rating_signal": [
    "4.7 (200+ reviews)",
    "Fortune 500 customers",
    "customer case studies",
    "serving 1B+ people",
    "ISO 27001",
    "HIPAA",
    "SOC2",
    "PCI",
    "GDPR"
  ],
  "evidence_quality": "medium",
  "entity_type": "agent",
  "regulated_data_suitability": "possibly suitable (HIPAA stated, SOC2 stated, GDPR stated, PCI stated, ISO 27001 stated)",
  "evidence_urls": [
    "https://thelevel.ai",
    "https://www.morningstar.com/news/pr-newswire/20260514la59429/level-ai-launches-ai-workers-purpose-built-ai-agents-for-customer-centric-teams"
  ],
  "last_checked": "2026-10-19",
  "profile_checked": "2026-06-16",
  "price_checked": "2026-10-19",
  "how_to_connect": {
    "website": "https://thelevel.ai",
    "docs": "https://www.morningstar.com/documentation",
    "mcp": null,
    "a2a": null,
    "api": {
      "docs_url": "https://www.morningstar.com/developer",
      "endpoint": null
    },
    "protocols": [],
    "install": null,
    "repository": null
  },
  "deployment": {
    "model": "unknown",
    "both_offered": false,
    "hosted_endpoint": null,
    "install": null,
    "note": "No deployment evidence held — Agentery has no endpoint, install instruction or directory attribute for this listing.",
    "evidence": null
  },
  "licence": {
    "name": null,
    "note": "No named licence found in the retained page text or source attributes. A public repository alone does not establish an open-source licence.",
    "evidence": null
  },
  "evidence_checks": {
    "price": {
      "status": "unknown",
      "note": "no observed price page text held for this listing"
    },
    "agent_card": {
      "status": "unknown",
      "note": "no Agent Card URL recorded for this listing"
    },
    "endpoint": {
      "status": "unknown",
      "note": "endpoint not yet checked"
    }
  },
  "product_group": null,
  "liveness": {
    "probed": true,
    "alive": true,
    "endpoint_kind": "site",
    "latency_ms": 828,
    "uptime_7d": 1,
    "checked_at": "2026-10-23T02:38:39.240Z",
    "consecutive_failures": 0,
    "status": "alive"
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  "price_extras": {
    "free_tier": null,
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  "reported_success": null,
  "feedback": "If you actually use this provider, call report_outcome with the result. Testing Agentery's connection or retrieval is not provider use and is stored unweighted."
}