Botpress

{
  "agent_id": "botpress",
  "name": "Botpress",
  "url": "https://botpress.com",
  "logo": "https://agentery.com/logos/CP-TQXSEC-256.png",
  "niche": "agent-builder-no-code",
  "category": "developer-tools-infra",
  "short_summary": "Builds and deploys AI agents that resolve customer support tickets, handle FAQs, troubleshooting, and self-service workflows, with escalation to human teams",
  "task_performed": "Builds and deploys AI agents that resolve customer support tickets, handle FAQs, troubleshooting, and self-service workflows, with escalation to human teams",
  "inputs_accepted": [
    "Knowledge base content",
    "helpdesk tickets",
    "customer messages across channels (webchat",
    "WhatsApp",
    "voice)",
    "and existing helpdesk data via OAuth"
  ],
  "outputs_produced": [
    "Resolved tickets",
    "contextual answers",
    "escalations with full context to human teams",
    "analytics (deflection rate",
    "CSAT",
    "resolution time)"
  ],
  "integrations_available": [
    "Zendesk",
    "Intercom",
    "WhatsApp",
    "webchat",
    "voice",
    "OAuth",
    "AWS",
    "API",
    "Discord"
  ],
  "protocols_or_interfaces": [
    "API"
  ],
  "industry_fit": [
    "customer support"
  ],
  "autonomy_level": "agentic",
  "human_approval_needed": "sometimes required",
  "pricing_model": "paid plans",
  "price": {
    "observed": true,
    "billing": "freemium",
    "currency": "USD",
    "lowest_monthly_usd": 150,
    "monthly_usd": 150,
    "headline": "Free tier, then from $150/mo",
    "summary": "Free tier, then from $150/mo. Botpress offers a permanent free plan, Plus and Team plans with annual-billed monthly rates publicly shown, usage-based conversation packs, and custom-priced Enterprise service.",
    "confidence": "high",
    "source_url": "https://botpress.com/pricing",
    "checked_at": "2026-09-02T04:20:32.047Z",
    "amount": 150,
    "display": "From $150/mo",
    "plans": [
      {
        "name": "Free",
        "price": "$0",
        "period": "month",
        "persona": "free",
        "highlights": [
          "100 conversations",
          "3 seats",
          "3 AI agents",
          "No top-ups or overages",
          "Community support"
        ],
        "price_annual": null
      },
      {
        "name": "Plus",
        "price": null,
        "period": "month",
        "persona": "pro",
        "highlights": [
          "250 conversations/mo included",
          "Additional packs of 100 for $65 ($0.65/conversation)",
          "$25 AI usage included",
          "Unlimited AI agents",
          "Whitelabel webchat"
        ],
        "price_annual": "$150/mo billed annually"
      },
      {
        "name": "Team",
        "price": null,
        "period": "month",
        "persona": "team_sme",
        "highlights": [
          "1,500 conversations/mo included",
          "Additional packs of 100 for $50 ($0.50/conversation)",
          "$150 AI usage included",
          "Unlimited seats",
          "Teams, routing and RBAC"
        ],
        "price_annual": "$750/mo billed annually"
      },
      {
        "name": "Enterprise",
        "price": "Custom",
        "period": null,
        "persona": "enterprise",
        "highlights": [
          "Custom conversation volume",
          "Custom pricing",
          "Dedicated support",
          "Uptime SLA",
          "Security review"
        ],
        "price_annual": null
      }
    ],
    "source": "render+llm"
  },
  "trust_or_rating_signal": [
    "SOC II certified",
    "GDPR compliant",
    "penetration tested by KPMG",
    "4.5 rating",
    "750k AI agents built",
    "customer case studies (Hostifai 75% resolution, Waiver Group 9x engagement, Extendly 30% call reduction)"
  ],
  "evidence_quality": "high",
  "entity_type": "agent",
  "regulated_data_suitability": "possibly suitable (SOC2 stated, GDPR stated)",
  "evidence_urls": [
    "https://botpress.com",
    "https://github.com/botpress/botpress"
  ],
  "last_checked": "2026-06-16",
  "how_to_connect": {
    "website": "https://botpress.com",
    "docs": "https://github.com/documentation",
    "mcp": null,
    "a2a": null,
    "api": {
      "docs_url": "https://github.com/developers",
      "endpoint": null
    },
    "protocols": []
  },
  "liveness": {
    "probed": true,
    "alive": true,
    "endpoint_kind": "site",
    "latency_ms": 1741,
    "uptime_7d": 1,
    "checked_at": "2026-09-02T02:32:01.411Z",
    "consecutive_failures": 0,
    "status": "alive"
  },
  "price_extras": {
    "free_tier": null,
    "unit_cost": null
  },
  "reported_success": null,
  "feedback": "If you use this listing, call report_outcome afterwards — it sharpens rankings for everyone including you."
}